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FAQ

TICKETs & passes

If I have questions about this event, who do I contact?

If you have specific questions about Monster on the Mountain, please contact customer service at motm@monstersofrockcruise.com.

IF I AM HAVING TECHNICAL ISSUES WITH MY TICKETS, WHO DO I CONTACT?

If you are having technical issues with ticketing, please visit the Etix Support webpage.

If you are still unable to find your answer, please email Etix HERE.

HOW DO I RESERVE MY PASSES?

Monster on the Mountain will go on sale on Friday, June 11, 2021 at 12:00 pm Eastern Time. Tickets and Passes can be reserved by Clicking Here.

HOW MUCH ARE Tickets and passes?

Pricing for Day Tickets and 3-Day Passes can be found by Clicking Here.

ARE THERE VIP OPTIONS?

The Top of the Mountain - 3 Day VIP Pass is available, however quantities are limited. This VIP Pass includes a Merch Goody Bag, VIP Tent Access, Early Access into Concert Venue (before doors open to General Admission ticket holders), VIP Only Meet & Greet Sessions, Priority Access to purchase Premium Events. In addition, VIP Pass Holders will receive everything included with the General Admission tickets including: the Outdoor Tailgate Area, access to Rock ‘N Roll Vendor Market, access to Art Galleries, and Complimentary Event Parking (capacity controlled).ccess to Outdoor Tailgate Area, access to Rock ‘N Roll Vendor Market, access to Art Galleries, and Complimentary Event Parking (capacity controlled). For further details on these limited availability passes, CLICK HERE.

CAN I JUST ATTEND ONE DAY?

YES! You are able to purchase just one specific day or multi-day passes. CLICK HERE for pricing details.

WHAT DOES THE PRICE INCLUDE?

Entrance into all concerts on the day(s) of the purchased ticket as well as the Outdoor Tailgate Area, access to Rock ‘N Roll Vendor Market, access to Art Galleries, and Complimentary Event Parking (capacity controlled).

ARE ACCOMMODATIONS INCLUDED?

No. However, there are endless options in the area of Pigeon Forge: Cabin/apartment/home rentals, hotels, campsites and more. For further details, please visit the Hotels/Rentals page, as well as our Camping/RV page.

ARE THERE ANY ADDITIONAL EVENTS I CAN BOOK?

Yes! A variety of Premium events will be available on a first-come, first-served basis. Details to be announced in the weeks to come.

CAN I ATTEND THE FESTIVAL IF I’M PREGNANT?

Yes, but we highly encourage pregnant attendees to discuss and get approval from their doctor.

ARE THERE ANY PAYMENT PLANS?

No. All balances are due upon purchase.

WHAT IS THE CANCELLATION POLICY?

All sales are non-refundable and final.

IF I CAN’T ATTEND, CAN I TRANSFER MY TICKET(S) TO ANOTHER PARTY?

If you cannot attend the event, you may give your tickets to another party, although the name will not be able to be changed. However, there will be no requirement to have an I.D. that matches your ticket.

ARE THERE AGE RESTRICTIONS FOR ATTENDEES?

Monsters on the Mountain is an all-ages show, but you are encouraged to leave young children at home. Should you choose to bring a child, a full priced ticket is required for the child. In addition, alcohol can only be consumed but guests 21 and older and guests will be subject to I.D. check. Monsters on the Mountain and the LeConte Center are not responsible for any adult content children are exposed to while attending the festival.

WHAT IF THE EVENT IS CANCELED OR POSTPONED?

For details on this and all Terms and Conditions of the event, CLICK HERE.
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